Shipping Policy

We use UK Royal Mail for national and DHL for our international shipping. Please allow for 3-5 business days for national deliveries and 7-14 business days for international deliveries.

Please allow for 14 business days shipping and delivery when ordering unframed prints as they are printed to order and packaged by hand. For framed prints (currently we only offer this in the UK), shipping is complimentary, however they are printed and framed by hand, please allow 30 days for delivery.

Our website host, Squarespace, does not currently support shipping options for individual items. Therefore we have provided shipping options based on your orders weight, please take care in selecting the correct shipping option for your order. Failure to select the correct shipping option may result in a delay in your order or additional charges.

Please email us on workshop@mmforsberg.com if you have any shipping enquiries.

Shipping & Returns Policy/ For Prints Only

Environmental policy

 We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.

 All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

 We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

 Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within 1 to 4 days to the UK or Europe, in 2 to 5 days to North America and 5 to 7 days for Australia/New Zealand. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order is shipped, you will receive a tracking number via email.

 You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.

Returns on damaged or lost artwork

 In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

 In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs

 We have duty free delivery to the US, UK and EU.

Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery.

Got another question?

 Please contact me on workshop@mmforsberg.com with any other questions.